Privacy Notice for So Matters Ltd

Last updated: 10 June 2025
 

 

1. Who We Are

So Matter Ltd (“we”, “us”, or “our”) is a consultancy business based in the United Kingdom. We are committed to protecting your personal data and respecting your privacy.

 

Our contact details are:

Business Name: So Matters Ltd

Registered Address: Brighton and London, United Kingdom

Company Registration Number: 16457217 Email: hello@somatters.com

Data Protection Lead: Suzanne Brennan

​

 

2. The Type of Personal Information We Collect

We currently collect and process the following types of information:

· Personal identifiers (such as your name, email address, phone number)

· Company details (company name, job title, and business contact information)

· Website usage data (via cookies or analytics tools)

· Any personal data you share with us through our contact forms, emails, or during consultations

We do not collect special category data (e.g. health, race, religion) unless explicitly provided by you and necessary for our services—with your consent.
 

 

3. How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you, for one of the following reasons:
 

· You contacted us about our consultancy services

· You subscribed to our newsletter or updates

· You attended a workshop, event, or consultation

· You visited our website and accepted cookies
 

We also receive personal information indirectly from analytics tools like Google Analytics to understand website usage and improve our services.

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information include:
 

· Your consent – for optional communications (you can withdraw this at any time)

· Contractual necessity – to deliver consultancy services to you

· Legal obligation – to comply with applicable laws and regulations

· Legitimate interests – to run and grow our business (e.g. understanding our audience)

 

 

4. What We Do With the Information

We use your personal data to:

· Respond to your enquiries

· Deliver consultancy services

· Improve our website and services

· Send occasional newsletters or updates (only with your consent)

· Maintain our records and comply with legal obligations

We do not sell or rent your personal data to third parties.

We may share your information with:

· Service providers who support our website or IT systems (e.g. email, hosting, analytics)

· Professional advisors (accountants, legal advisors)

· Regulators or authorities if required by law
 

All third parties are required to respect the security of your data and process it in accordance with the law.
 

 

5. How We Store Your Information

Your data is securely stored on encrypted devices and secure cloud-based services with access controls in place.

We keep personal data:

· For clients: up to 7 years (for legal and tax compliance)

· For newsletter subscribers: until you unsubscribe

· For general enquiries: up to 12 months
 

We securely delete or anonymise your data once it is no longer needed.
 

 

6. Your Data Protection Rights

Under data protection law, you have rights including:

· Right to access – You can request a copy of your personal data.

· Right to rectification – You can ask us to correct inaccurate data.

· Right to erasure – You can ask us to delete your data in certain circumstances.

· Right to restriction of processing – You can request we limit what we do with your data.

· Right to object to processing – You can object to how we use your data.

· Right to data portability – You can ask us to transfer your data to another organisation.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond.

 

To exercise your rights, contact us at: hello@somatters.com
 

 

7. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.
 

ICO Contact Details Website: https://www.ico.org.uk

Helpline: 0303 123 1113

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF